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Bellhop job description11/2/2022 ![]() ![]() This means that you have to be readily available at all times you are on duty. So if there is ever anything they need throughout their stay at the resort they do tend to look for that one person for information. A lot of the time guests tend to stick to using one bellhop throughout their stay. In larger resorts you will be given just one of the tasks to carry out, whether it be to open the door, in which case you will be the doorman, or carry the luggage, which will make you the bellhop, bellboy or luggage porter. Your job will also be to let the guests know where certain things can be found, like ice, clean towels, and the mini bar for instance, and to also tell them what time breakfast lunch and dinner will be if there are set times for these things.ĭid You Know? Most door and bell hop personnel are male and there is only a handful of female service staff around the world. #BELLHOP JOB DESCRIPTION HOW TO#This means that you will have to be clued up on how to work the hot tub or Jacuzzi, if some of the rooms are equipped with these. That is to meet the guest at the door, carry the luggage to their room and explain the inner workings and the features of the room they will be staying in. If you work in a smaller establishment you will need to perform all of the duties of the bellhop as well. If your duty as a bell person is as the doorman you will be the first point of contact for the guests. This is why you will need to be well presented and uniform to your colleges. Job ResponsibilitiesĪs a bell boy / girl you are the representation of the establishment you work for. The guest service staff need to be outgoing individuals and may need to speak more than one language, especially if the position is in a popular tourist destination. ![]() You are called in after the guests check in and are required to explain the working of the room to the guest before they get settled in. As a bell boy / girl, you are the one who interacts with the guests almost 70% of the time. Bell staff members usually dressed in uniformed attire and are required to be friendly individuals. This is mostly due to the fact that there is a lot of heavy lifting involved when carrying guests’ luggage to and from rooms. The position of the bell staff is traditionally filled by a male. There are four different positions within the guest services field, namely: doorman, concierge, bellhop and bell captain. ![]()
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